Terms of Service

 

These Terms of Service apply to all actions and obligations arising from your use of Zavivella (hereinafter referred to as “we”) online store and related services. These terms aim to clarify the scope of services, transaction rules, and the responsibilities of both parties.

Scope of Services and Applicable Terms

We provide product display, online ordering, payment processing, and after-sales support through our online store.
By accessing, browsing, or using our services, you acknowledge and agree to all the terms outlined in these Terms of Service.

User Account Management

If you create an account, you are responsible for safeguarding your account information and password.
All actions and orders under your account are considered to be conducted by the account holder.
If you notice any unusual account activity, please contact us immediately.

Order Cancellation Policy

You may request to cancel an order if it meets specific conditions, such as the order not having been processed or shipped.
For details on eligibility, time limits, and the cancellation procedure, please refer to our Order Cancellation Policy page:
Order Cancellation Policy

Return and Exchange Policy

We accept returns and exchanges for eligible orders within 40 days from the date of delivery.
If you wish to exchange an item, a new order processing time of 1–3 business days will apply before the replacement item is dispatched.
For detailed instructions, applicable timeframes, and requirements, please refer to our Return and Exchange Policy page:
Return and Exchange Policy

Refund Policy

Refunds for eligible returns will be processed within 1–5 business days after we receive and inspect the returned items.
The refunded amount will be returned to the original payment method.

Shipping Policy

Orders are processed within 1–3 business days.
Estimated delivery time is 5–10 business days from dispatch.
Orders with a total value of £39.99 or above qualify for free shipping; otherwise, a flat shipping fee of £7 applies.
For more details on shipping coverage, delivery fees, and logistics, please refer to our Shipping Policy page:
Shipping Policy

Inventory and Pricing

We make reasonable efforts to ensure the accuracy of product availability and pricing information.
In the event of stock shortages or pricing errors, we reserve the right to cancel or adjust orders with prior notice.

Payment Responsibility

You are responsible for providing accurate and valid payment information when completing orders.
We are not responsible for delays or failed orders caused by incorrect payment information.

User Responsibilities and Obligations

You are responsible for providing accurate and complete information when placing orders and for safeguarding account and order-related data.
You must not interfere with or disrupt the normal operation of the online store, including but not limited to malicious access, website disruption, or submission of false information.

Website Usage Rules

You agree to use the website and services only for lawful purposes.
Any unlawful, improper, or disruptive behavior that affects other users is considered a violation of these terms.

Limitation of Liability

Within applicable limits, we are only liable for direct losses caused by our own actions.
We are not responsible for indirect losses resulting from uncontrollable factors, third-party actions, or the user’s own actions.

Force Majeure

We are not liable for delays or inability to perform due to force majeure events, such as natural disasters, network outages, or logistics disruptions.

Confidentiality and Data Protection

We take your information security seriously and implement reasonable measures to protect the data you provide while using our services.
The handling of personal information follows data protection principles and is consistent with our Privacy Policy and GDPR Policy.

Dispute Resolution and Applicable Law

In case of disputes arising from these Terms of Service or related services, both parties should first attempt to resolve them amicably.
If unresolved, disputes will be handled according to applicable law through legitimate channels.
During dispute resolution, order cancellation, returns, and shipping matters are subject to their respective policy terms.

Copyright Statement

All text, images, and other content displayed in the online store are protected by copyright.
No part may be copied, reproduced, or used for other purposes without permission.

Modification of Terms

We reserve the right to modify or update these terms at any time. Updated terms will be posted on the website and take effect immediately.
Continued use of our services constitutes your acceptance of the updated terms.

Technical Issues

If you encounter website, payment, or technical problems during use, we will make reasonable efforts to resolve them and ensure service continuity, but we cannot guarantee uninterrupted or error-free service.

Contact Information

If you have any questions regarding these Terms of Service or related content, please contact us using the information below:

Address:
12 CARLISLE DR,
HONEA PATH, SC 29654-1312,
United States

Phone:
+1 (854) 901-2453

Email:
hello@zavivella.com

Customer Support Hours:
Monday to Friday, 9:00 AM – 5:00 PM (Europe/London, GMT/BST)