Shipping policy

 

This Shipping Policy applies to all orders placed through Zavivella (hereinafter referred to as “we”, “us”, or “our”).

Shipping Destinations

We currently ship only within the United Kingdom.
We do not offer shipping to any other countries or regions at this time.

Shipping Costs

Orders with a total value of £39.99 GBP or above (including £39.99) qualify for free shipping.
Orders with a total value below £39.99 GBP will be charged a flat shipping fee of £7.00 GBP.

All shipping costs are clearly displayed at checkout, and no hidden fees will be charged before payment is completed.

Order Processing Time

Orders are processed within 1–3 business days, excluding weekends and UK public holidays.

Orders placed before 5:00 PM (Europe/London, GMT/BST) on a business day will be considered received on the same business day.
Orders placed after 5:00 PM (Europe/London, GMT/BST), on weekends, or on public holidays will be processed on the next business day.

Estimated Delivery Time

Once an order has been dispatched, the estimated delivery time is 5–10 business days.

This delivery timeframe is an estimate only. Actual delivery times may vary due to factors beyond our control, including shipping carrier delays, weather conditions, peak seasons, or other unforeseen circumstances.

Shipping Carriers

We use reliable third-party shipping carriers to deliver orders, including but not limited to:

Royal Mail
DPD
Evri (formerly Hermes)

The specific carrier used will depend on the delivery address, parcel size, and operational considerations.

Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing tracking information.

You may also track your order at any time via the “Order Tracking” link located in the footer of our website.

Taxes and Duties

All prices displayed on our website include all applicable taxes.

For deliveries within the United Kingdom, there are no additional customs duties, import taxes, or hidden charges.

Incorrect Address and Failed Delivery

Please ensure that your shipping address is complete and accurate when placing your order.

We are not responsible for delivery delays or failures caused by incorrect, incomplete, or unreachable address information provided by the customer.

If a parcel is returned to us due to address issues or failed delivery attempts, additional shipping fees may apply for reshipment.

Shipping Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, we are not liable for delays caused by shipping carriers, force majeure events, or other circumstances beyond our reasonable control.

Contact Us

If you have any questions regarding shipping or delivery, please contact us using the information below:

Address:
12 CARLISLE DR,
HONEA PATH, SC 29654-1312,
United States

Phone:
+1 (854) 901-2453

Email:
hello@zavivella.com

Customer Support Hours:
Monday to Friday, 9:00 AM – 5:00 PM (Europe/London, GMT/BST)